Support Center Assessment (PPT)
Overview about Support Center Assessment based on six key elements: Business Alignment, Service Culture, Operational Processes, People / Motivation, People / Skills, Tools & Technology
Support Center Assessment (PDF)
Overview about Support Center Assessment based on six key elements: Business Alignment, Service Culture, Operational Processes, People / Motivation, People / Skills, Tools & Technology
Site Audit (PPT)
Overview about Support Center Assessment based on eight key areas: Leadership, Policy & Strategy, People Management, Resources, Process, People Satisfaction, Customer Satisfaction, Performance Results
Site Audit (PDF)
Overview about Support Center Assessment based on eight key areas: Leadership, Policy & Strategy, People Management, Resources, Process, People Satisfaction, Customer Satisfaction, Performance Results